General

Tokullectibles is based on the East Coast of the USA.

Yes, if you'd like to return your order you may do so within 14 days of receipt.

Please note that the items must be in unopened condition and that you will be required to cover return shipping.

Note: Exclusions apply to special order and preorder items.

Shipping

Yes, we ship all over the world. Outside of the USA, shipping costs will apply, and will be calculated at checkout.

**Note** If you preorder multiple items that release some time from each other, you may be charged additional shipping costs as these items will be sent separately.

**International UPS Orders** Please note that to some countries, like Canada, UPS can charge you an ICOD fee which includes brokerage fees for clearing your package for you. You can follow guides such as this one to self-clear your package and avoid these fees. Alternatively, Tokullectibles recommends USPS for international shipments.

In-stock items usually ship within 1-2 business days. Shipping to most parts of the USA runs 2-5 days.

For international shipments, transit times can be much longer and are subject to customs delays.

At checkout, you may select expedited shipping options for your order.

For USA shipments, we tend to use USPS and UPS.

International shipments can be sent via USPS, UPS or DHL

If your tracking number has not updated, please give it 2 weeks. USPS will not open a claim prior to that time unless it was a Priority Mail Express shipment.

If your tracking shows delivered, but you do not have the package:

*Please be sure to check your mailbox, porch or any other areas the package may have been left.

*Please be sure to check with family members and neighbors.

*Failing the above, please immediately contact your local post office. GO IN! Filing an online claim will not be handled as quickly as face to face. Often, they can identify the carrier and figure out the situation.

⚠️Reminder that you should provide a shipping address that is secure. USPS will not process insurance claims on packages marked delivered. 

Signature Confirmation is available on all shipments and can be selected at checkout.

Preorders

All amounts are charged at the time of order.

If you place a deposit, you will pay that amount at checkout (plus any shipping charges)


Deposit preorders will owe the balance of the Full Payment preorder price at the time of the order (as prices can fluctuate, often increasing) as well as the cost of shipping.

You will receive an invoice for the balance due once the items arrive and are ready to be shipped to you.

For example, if you preorder a $100 item with a $60 deposit, you will receive another invoice for $40 plus any applicable shipping costs once the item is in stock.

Tokullectibles sometimes offers discounted rates for the first few orders of a new release. The price typically includes shipping as well. Once they are sold, these are no longer available.

YES! If you'd like to make payments on a preorder, just drop us a line and we'll get an invoice over to you for the amount you'd like to pay.

Deposit preorders paid off within 1 week of initial order will be treated as Full Payment preorders.

If your address changes before your preorder ships, please send us a message so that it can be updated and noted.

⚠️Important: Updating your address on the balance invoice sent will NOT result in the shipping address being changed for the original order.

In general, preorders are non-refundable, though some allowances can be made. Repeated cancellations can lead to future preorders being declined.

Please be aware that for special order items like clothes and many Premium Bandai items, cancellation is not possible. Abandoned preorders forfeit their deposit.

Once you receive an invoice for the balance, Tokullectibles allows for 2 weeks without communication before the order is considered abandoned.

If you need additional time to pay, please reach out as soon as possible.


The American releases of products are typically exactly the same but tend to be priced lower. What's best for you depends on your personal preferences.

Some pros to USA releases include:

• Lower pricing
• English instructions (for some, not all releases)

Some cons include:

• Later release date
• Potentially different packaging (for the box collectors)
• Opened/modified packaging (the shipping box is sometimes opened to include translated instructions.
• Stickers with domestic support and care instructions can be added to packaging)

When ordering, please note the release month listed on the page. For Premium Bandai items, the exact date of release is usually revealed at the beginning of that month.

Tokullectibles keeps a post pinned to the top of the Facebook page each month listing known release dates: http://www.facebook.com/tokullectibles/posts

We also maintain a Release Calendar on the website.

Please keep in mind the dates listed are for guideline purposes and are NOT the date you should expect to have the item in hand.

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